Poor customer service and not worth the terrible experience. The Koons GM Corner dealership acted liked they did not care about selling a vehicle. We saw the girl going into the dealership with a different person. Well about another 20 minutes went by and she did not return. She stated she was not a sales rep and was going to go get one. We watch this girl go all over the lots for about another 20 minutes just pushing the unlock button on the remote. We showed her a picture of the Honda CR-V and she stated she would find the vehicle.

Some girl came out and asked if she could help.

We walked around the lots for about 20 minutes and could not locate the Honda CR-V on the listing. Arrived after about a 50 minute drive to look a the Honda CR-V. Went to look at a vehicle that was verified by e-mail to be on the lot. Located in Vienna, VA / 293 miles away from Rochester, NYĪpple Car Play, Android Auto, 4WD, Black Leather, 18' x 8.5' Aluminum Wheels, 3.42 Rear Axle Ratio, Bose Premium 9-Speaker System, CD player, Enhanced. I have contacted both Brian and Mark Levy a few times and neither have been helpful, matter of fact, they ignored my last follow up email terrible customer service after the sale is made!!!! AutoCheck Vehicle History Summary We were promised a 2nd key, it's even written in their paperwork as an item OWED. BUT the reason I will NEVER recommend this dealer is they do not follow through on their promises. My son left his new charger in his trade in, after paying $21K cash, and the distance we drove to get the car, it would of been nice if Brain (our salesman) would of mailed it back to us, instead of just texting he has the charger. We drove 1.5 hours to get there, although I thought their dealer fees were a little pricey, this was the car my son wanted - so we purchased the car and paid cash. It's a nice little dealership right over the PA line. My son purchased a 2020 Mitsubishi Outlander from Ron's November, 2022. Located in Manchester, MD / 242 miles away from Rochester, NY

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